Use grievance redressal mechanism not social media: Army Chief tells soldiers


Bipin RawatIn wake of BSF Jawan’s recent videos shared on social networking sites, newly appointed Indian Army General Chief Bipin Rawat said that soldiers need to raise complaints internally through grievance boxes instead of sharing them on social media.

In his first press conference at New Delhi’s Manekshaw Centre, Rawat while assuring that identity of the complainant will not be made public, said, “Through the media, I wish to reach out to the rank and file of the Army. Whatever complaint they should have, they can address it through the excellent grievance redressal mechanism we have. Anyone irrespective of rank and service can reach out to me directly. We want them to come directly to us rather than through social media.”

The army chief’s remarks come after a BSF constable, Tej Bahadur Yadav took to social media to complaint about the poor quality of food being served inside the camps. He also accused senior BSF officials of corruption.

In his videos shared on January 8, he said “We don’t want to blame any government because all governments provide us with everything but some senior officials sell them off. The situation is such that we have to sometimes sleep on empty stomachs.”

The incident created an outrage among the public and many ministers and officials including Home Minister Rajnath Singh asked “appropriate action” into the incident.

Apart from speaking about the complaint system, the army chief also spoke about challenges along the borders.

“We have to be concerned about proxy war and terror that are affecting secular fabric of our nation,” he said

On the issue of the head of the Eastern Command of Indian army, General Praveen Bakshi, who was superseded by General Bipin Rawat to become Indian army chief he said “We reached out to each other. All that he has told me is that he respects the decision of the government and that he will support me in the organisation till the end.”